Contents
Introduction Data We Collect How We Use Your Data Sharing Your Information Cookies & Tracking Data Security Your Rights Data Retention Minors Policy Changes Contact Us
Last Updated: 1 July 2026

1. Introduction

Welcome to 1xWin. We are committed to protecting the privacy of everyone who uses our platform — whether you are browsing our sports betting section, playing at the casino, or enjoying Fish Games. This Privacy Policy explains in plain language exactly what information we gather from you, why we gather it, how we keep it safe, and what choices you have regarding your data.

By accessing or using 1xWin — through any browser, app, or device — you confirm that you have read and understood this policy. If you do not agree with any part of it, please stop using the platform and reach out to our support team.

We do not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your privacy is not a side thought — it is built into how 1xWin operates.

2. Data We Collect

Depending on how you use 1xWin, we may collect the following categories of information:

Account & Identity Information

  • Full name, date of birth, and gender (used for age verification and account personalisation)
  • Email address and mobile number (used for account access and communication)
  • National identity document details when required for account verification
  • Username and encrypted password

Financial & Transaction Information

  • Deposit and withdrawal history, including amounts in PKR
  • Payment method identifiers — such as your JazzCash wallet number, Easypaisa account, or Raast ID (we never store full card numbers in plaintext)
  • Bank account details provided for Bank Transfer transactions

Device & Usage Information

  • IP address, browser type, and device operating system
  • Pages visited, time spent, bet history, game sessions, and navigation patterns
  • Mobile device identifiers where you use our platform on a smartphone or tablet

Communications

  • Messages sent to our customer support team
  • Responses to surveys or feedback forms
  • Preferences you set in your notification settings

3. How We Use Your Data

We only use your personal information for legitimate purposes directly related to running 1xWin as a safe and enjoyable platform. Specifically, your data helps us:

  • Create and manage your account, verify your identity, and keep your account secure
  • Process deposits and withdrawals — whether you use JazzCash, Easypaisa, Raast, a mobile wallet, or Bank Transfer
  • Deliver the right content to you — for example, showing you upcoming PSL matches, T20 internationals, or Football fixtures that you have shown interest in
  • Personalise your experience across Sports Betting, Live Casino, Slots, and Fish Games
  • Investigate suspicious activity, prevent fraud, and uphold fair-play standards
  • Send you important account notifications — like withdrawal confirmations or security alerts — via SMS or email
  • Send promotional offers and bonuses only when you have opted in to receive them
  • Improve our platform by analysing usage patterns and fixing technical issues
  • Maintain records as required for responsible gaming and internal audit purposes

We rely on legitimate interest and your consent as the legal bases for processing. Where we rely on consent — such as for marketing emails — you can withdraw that consent at any time from your account settings.

4. Sharing Your Information

1xWin does not share your personal data with outside parties unless it is strictly necessary to deliver our services or required by law. The limited categories of third parties who may access your information include:

  • Payment processors – JazzCash, Easypaisa, Raast, and our banking partners need basic transaction details to authorise payments on your behalf.
  • Identity verification providers – Regulated KYC/AML tools may verify identity documents to help keep the platform safe.
  • Game and software providers – Casino and sports data providers may receive anonymised or pseudonymised session data to ensure game integrity.
  • Fraud prevention services – To detect and block suspicious transactions, certain technical identifiers may be shared with security partners.
  • Legal obligations – If required by a valid legal order, we may disclose information to the extent mandated and no further.

All third-party partners we work with are bound by data processing agreements that prohibit them from using your information for any purpose other than the specific service they provide to 1xWin.

5. Cookies & Tracking Technologies

Like most online platforms, 1xWin uses cookies and similar technologies to improve functionality and understand how our users navigate the site. Here is a quick breakdown:

  • Essential cookies – These keep you logged in, maintain your session, and prevent security vulnerabilities. You cannot opt out of these without losing core functionality.
  • Analytics cookies – We use these to understand which pages are visited most, how users move through the platform, and where improvements are needed. Data collected is aggregated and does not identify you personally.
  • Preference cookies – These remember your language, sport preferences, and display settings so you do not need to reconfigure them every visit.

You can manage or disable non-essential cookies through your browser settings. Keep in mind that doing so may affect the way some parts of 1xWin work. We do not use third-party advertising trackers.

6. Data Security

Protecting your information is a responsibility we take very seriously. 1xWin employs a range of technical and organisational measures to keep your data safe:

  • All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security)
  • Passwords are stored using strong one-way hashing algorithms — we never store your password in plain text
  • Payment credentials are handled via PCI-DSS-compliant processors; we do not store raw card numbers on our servers
  • Access to your personal data internally is restricted on a need-to-know basis, with role-based access controls in place
  • Our infrastructure is monitored 24/7 for suspicious activity and potential vulnerabilities
  • Regular security audits and penetration tests are conducted on our platform

While we do everything reasonable to protect your information, no digital system is completely immune to risk. If you ever suspect unauthorised access to your 1xWin account, contact our support team immediately and change your password.

7. Your Rights

You have meaningful control over your personal data. Depending on your circumstances, you may exercise the following rights by contacting us:

  • Access – Request a copy of the personal data we hold about you
  • Correction – Ask us to correct any inaccurate or outdated information
  • Deletion – Request that we delete your account and associated data, subject to any legal retention requirements
  • Restriction – Ask us to limit how we process your data in certain circumstances
  • Portability – Receive your data in a structured, machine-readable format
  • Withdraw Consent – Withdraw marketing consent at any time from your account notification settings

We will respond to all verified data requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect your account from unauthorised access.

8. Data Retention

We keep your personal data only for as long as it is necessary for the purposes described in this policy, or as required for legal, audit, or compliance purposes. In practice:

  • Active account data is retained throughout the life of your account
  • Financial transaction records may be retained for up to seven years for audit and fraud prevention purposes
  • If you request account deletion and there are no outstanding legal holds, we will erase or anonymise your data within a reasonable period
  • Inactive account data may be purged after an extended period of inactivity, following prior notice to you

9. Minors

1xWin is strictly intended for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. During the registration process, users are required to confirm their age. If we discover that an account has been created by someone under 18, we will close the account and delete all associated data as quickly as possible.

If you are a parent or guardian and believe your child has registered with 1xWin, please contact our support team immediately so we can take action. Please refer to our Responsible Gaming page for more guidance on keeping gaming safe for adults.

10. Changes to This Policy

1xWin may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When we make significant changes, we will notify registered users via email or a prominent notice on the platform. The date at the top of this page always reflects the most recent revision.

Continuing to use 1xWin after a policy update has been communicated means you accept the revised terms. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or simply want to understand how we handle your information, get in touch with our support team. We are happy to help.

We aim to respond to all privacy-related enquiries within 5 business days. For urgent account security issues, please use the live chat option for the fastest response.